General Information
NGO Online is purpose-built for international NGOs, humanitarian organizations, and development agencies that manage complex programs, projects, and grants. It’s especially well-suited for organizations operating across multiple regions, coordinating with external partners and donors, and requiring secure, scalable tools for collaboration, compliance, and data management. The platform is designed to adapt to each organization’s structure and workflows without requiring extensive technical expertise.
Yes, NGO Online is designed to be configured to your organization’s specific needs and ways of working. It comes with a suite of standard features that can be tailored to your operations, and additional custom functionality can be developed to meet more unique or complex requirements.
Yes, NGO Online supports multilingual functionality. The platform includes multilingual options that help ensure smooth user adoption across different regions and languages, allowing teams to work in their preferred language without added complexity.
Features & Functionality
Yes, notifications—such as task assignments or action alerts—can be sent via email. Custom notification types can also be configured.
A specific “Partner user” role allows partners to directly report figures and data in the system, simplifying collaboration.
Yes, the platform includes functionality to transfer memberships and tasks. The deputy function also allows for temporary task delegation.
The search function enables users to locate documents using metadata and predefined queries.
Yes, DocuSign can be integrated with NGO Online with some customization.
Yes, NGO Online allows partners to access the system in a secure and controlled way. You can grant limited access to trusted external users—such as partners or donors—enabling them to report directly into the system. Role-based permissions ensure that external users only see or edit what they are authorized to, maintaining data security while supporting effective collaboration.
NGO Online is optimized for low-bandwidth environments and includes offline capabilities for document management, ensuring staff can stay productive even with limited or unreliable internet connectivity.
Yes, integrations have been developed for major finance and CRM systems such as Microsoft Dynamics, BC, Salesforce, Unit4, DocuSign, and Verified.
Yes, NGO Online can sync users from EntraID/Active Directory groups.
Security & Compliance
NGO Online utilizes well-established Microsoft security models and software development standards to ensure robust data protection.
Yes. NGO Online is deployed within your organization’s Microsoft 365 environment, which means you control permissions, data, and access. It also runs on Microsoft Azure and SharePoint Online, benefiting from enterprise-grade security trusted by global organizations.
NGO Online is hosted on Microsoft Azure and SharePoint Online, both part of the Microsoft 365 ecosystem. This cloud-based setup provides scalability, security, and enterprise reliability.
Pricing & Subscription
Yes, there is a license fee for NGO Online. The NGO Online license is based on a subscription model, which in turn is based on the number of users. It is a tiered model that starts at a level of up to 50 users and gradually goes up in tiers, such as up to 100 users, up to 200 users and so on.
Beyond the NGO Online software, the subscription model and its pricing include “Software Assurance” (SA) and “Access to Support” (2nd line support). Software Assurance means access to all new versions, updates, improvements, patches etc. made to the NGO Online product / platform. Two Major releases are normally released every year, where Minor releases, including smaller updates, can be released in between. NGO Online is based on Microsoft 365 and Microsoft Azure, which licenses and costs are not included in the license fee. The infrastructure and Microsoft 365 licenses are provided by the customer. NGO Online is installed in the customers’ own environment.
No, there is no differentiation in pricing based on user roles. All users, whether admins or project team members, are counted equally.
Implementation & Support
NGO Online receives two larger updates per year, with smaller enhancements released monthly to improve functionality and user experience.
NGO Online offers dedicated customer support, including onboarding, troubleshooting, and guidance throughout your use of the platform. An assigned application manager serves as your main point of contact for daily support and optimization.
If you didn’t find all the answers you were looking for, or if you want to experience NGO Online firsthand, why not request a demo? We’ll walk you through the solution and show you exactly how it can work for your organization.
